eAcademy Table of Contents


 

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  1. Introduction
  2. F&I Sales Process
  3. Five Personality Types
  4. Presentation
  5. Hot Buttons/Objections/Closing
  6. Closing Styles
  7. Payment Closing
  8. Menu Selling
  9. Credit Life Insurance
  10. Insurance Objections
  11. Overcoming Objections
  12. GAP Protection
  13. Service Contracts
  14. Tire & Wheel
  15. Theft Protection/Etch
  16. Laws and Regulations